FAQ

How do I get started?

Create a wallet (or connect an existing one), complete KYC if trading over $100, add your payment method, and start trading. Unigox auto-matches your order with the best available rate.

How does offer matching work?

Unigox aggregates rates from P2P vendors, licensed exchanges, and payment providers. The matching engine selects the best available rate based on your amount, currency, and payment method. Learn more →

How is my fiat payment verified?

Most orders are matched with integrated liquidity providers that detect and confirm your fiat payment automatically — crypto is released within minutes, no screenshots needed. For peer-to-peer trades, you upload proof of payment and the counterparty confirms receipt. Crypto stays locked in on-chain escrow until payment is confirmed either way. Learn more →

What payment methods are supported?

Bank transfers, mobile wallets, and more — depending on your country. Payment methods are matched by network (e.g., SEPA, PIX, NIBSS), so you don't need to find someone using the same bank.

What are the fees?

0.5% escrow fee per trade, paid by the crypto seller. Wallet usage, offer creation, and transfers between Unigox users are free. Read more →

Is my money safe?

Crypto is held in an on-chain escrow smart contract until payment is confirmed — neither party can run away with it, and Unigox never takes custody of your wallet. Vendors and liquidity providers are KYC/KYB-verified and compliance-screened.

What do the name badges mean when trading?

• No badge — Name entered freely by the seller, not verified against ID

• Green checkmark (✓) — Legal name verified through KYC

• Two names displayed — Seller is KYC-verified but uses a different payment name

If two names appear: send funds to the payment name, and reference the KYC name for verification. KYC is optional for trades under $100, but verified names give you extra confidence.

How do I become a vendor?

Create an account, fill out the vendor application form, complete KYC or KYB, and start creating offers. Read more →

How can my business integrate Unigox?

Use a deep link, an embeddable iframe widget, or the server-to-server REST API — see the Integration Guide and developers.unigox.com. Virtual and named fiat accounts (EUR IBAN, GBP, USD) are coming soon.