FAQ

How do I get started as a professional trader (vendor)?

Create wallet or connect with existing wallet, complete KYC or KYB, connect your bank account for verification, start creating your listings and wait for crypto sellers.

How do you ensure payment security?

We use ZK-TLS technology to verify fiat payments without exposing sensitive information.

What are the fees?

As a platform we charge escrow fees but final price is set by professional traders who are creating listing. Read more on our fees page.

How do rates and matching work?

Professional traders (vendors) set their own rates. Our matching engine connects buyers with the best available rates, verifying fiat payments before completing the trade.

What payment methods can I offer?

You can offer various payment methods, including bank transfers, mobile wallets, and more, based on your supported countries.

Does the user need to give Unigox permission to access their bank data? Does the bank also need to give permission?

No, Unigox does not interact with banks or bank officers. The user alone gives permission to securely share specificdetails from their banking session, such as their name, email, and recent transactions. This allows us to verify their fiat transfer without direct interaction with the bank.

How can a user be sure their data is private when transferring fiat, especially if they don’t understand ZK-TLS technology?

We ensure full privacy by letting the user control what information is shared:

✅ A pop-up clearly shows what details will be shared with Unigox before the user approves it. ✅ Your full banking details remain private; we only receive information that user explicitly decides to share on a one-time basis.

Think of it as a permission-based system—you decide what Unigox can see, and we never access anything beyond tha

What do the name badges mean when trading?

When trading P2P, you'll see seller names with different verification indicators:

• No badge — Name entered freely by the seller, not verified against ID

• Green checkmark (✓) — Legal name verified through KYC

• Two names displayed — Seller is KYC-verified but uses a different payment name

If two names appear: send funds to the payment name, and reference the KYC name for verification.

Remember: KYC is optional for trades under $100, but verified names give you extra confidence.